xbajee Terms and Conditions

1 Introduction and Definitions

These terms and conditions ("Terms") form a legal agreement between the xbajee platform and its users ("Members"). By registering with or using xbajee, you confirm that you have read all the clauses in these Terms and agree to comply with them.

Some key terms used in this document are defined below:

• "Platform" — The xbajee website, mobile application, and all associated services.
• "Member" — Any person who holds a registered account on xbajee.
• "Account" — A member's personal account on the platform, which allows them to use the services.
• "Bet" — The act of placing a set amount of money on the outcome of a sports event or game.
• "Bonus" — A promotional benefit provided by xbajee subject to specific conditions.
• "Wagering Requirement" — The obligation to place bets a specified number of times before bonus funds can be withdrawn.

2 Account Registration

A valid account registration is required to use services on xbajee. You must provide accurate and complete personal information at the time of registration. Registering with false or misleading information is strictly prohibited.

2.1 Registration Requirements

• Each member may hold only one account. Creating multiple accounts is strictly prohibited.
• At the time of registration, you must accurately provide your full legal name, date of birth, mobile number, and email address.
• xbajee may request identity documents or other verification materials at any time for account verification. The member must submit these within the specified timeframe.
• A member's account may only be used by that member — use by a third party is not permitted.
• If any personal information changes after registration, the member must promptly notify xbajee.

2.2 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. Do not share your password with anyone. If your account security is compromised or you suspect unauthorised access, notify the xbajee support team immediately.

3 Eligibility to Use the Service

To use xbajee's services, a member must meet the following eligibility requirements:

• The member must be 21 years of age or older. Registration or use of the service by anyone under the age of 21 is strictly prohibited.
• The member must be a resident of Bangladesh and must use the platform in compliance with the laws applicable in their area.
• Any person who has been prohibited from gambling by a court or authority may not use this platform.
• Persons registered in a self-exclusion programme may not create or use an account during the period of that exclusion.

4 Account Management

Each account registered on xbajee is the personal property of the member and is non-transferable. Members must follow the rules below when managing their account:

4.1 Maintaining Accurate Information

The information provided in a member's account must always be accurate and up to date. If an address, mobile number, or email changes, the member must update it personally or notify the support team.

4.2 Monitoring Account Activity

The member is solely responsible for all activity on their account. If any unusual activity is noticed on the account, the member must contact xbajee support promptly. xbajee reserves the right to temporarily suspend an account if suspicious activity is detected.

4.3 Inactive Accounts

If an account has had no login or financial activity for 12 (twelve) months or more, xbajee may mark that account as inactive. To reactivate it, the member may be required to go through an identity verification process.

5 Deposits and Withdrawals

5.1 Deposits

The minimum deposit amount on xbajee is ৳100. Accepted deposit methods are: bKash, Nagad, Rocket, Upay, and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank, etc.). The payment method used for deposits must be registered in the member's own name.

5.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal methods are the same as for deposits: bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests are generally processed within 10 to 45 minutes.

• The account must be fully verified before a withdrawal can be made.
• Withdrawals are generally processed using the same method that was used for the deposit.
• To withdraw funds associated with a bonus, the applicable wagering requirement must be completed.
• Withdrawals to third-party accounts are not permitted.

5.3 Transaction Verification

xbajee reserves the right to verify any transaction as part of its anti-money laundering and fraud prevention measures. If a suspicious transaction is identified, the account and payment process may be temporarily placed on hold.

6 Bonuses and Promotions

xbajee's bonus offers are provided subject to specific conditions. Accepting a bonus means you fully agree to the associated terms.

6.1 Welcome Bonus

A 120% first deposit bonus is available for new members, up to a maximum of ৳20,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a deposit of ৳1,000 gives a bonus of ৳1,200, making the balance ৳2,200, and to withdraw, bets totalling ৳1,200 × 20 = ৳24,000 must be placed.

6.2 General Bonus Terms

• A bonus may only be claimed once, unless the promotion description states otherwise.
• To withdraw winnings earned using a bonus balance, the applicable wagering requirement must be completed.
• xbajee reserves the right to modify, suspend, or cancel any promotion.
• If a fraudulent attempt to claim a bonus is detected, the account will be cancelled and the bonus will be forfeited.
• Attempting to claim bonuses through multiple accounts will be treated as fraud.

7 Betting and Gaming Rules

7.1 Bet Acceptance and Cancellation

A bet is only considered valid once it has been fully confirmed. If a bet is not registered due to a technical error or system failure, xbajee will not be held responsible for the outcome of that bet. xbajee reserves the right to cancel any bet where a clear error is identified, such as incorrect odds being displayed.

7.2 Odds and Results

Changes in odds before or during a match are a normal part of the market process. Once a bet is confirmed, the applicable odds are fixed. Bets will be settled after the final result of the event is announced.

7.3 Live Casino and Slots

Live casino and slot games are operated using third-party game provider software. Each game's own rules apply. If a disconnection disrupts activity during a game, xbajee will make its decision based on the game log.

8 Prohibited Activities

The following activities are strictly prohibited on the xbajee platform:

• Operating multiple accounts or opening an account in someone else's name.
• Conducting artificial or coordinated betting activity to obtain bonuses.
• Deliberately exploiting any vulnerability or technical error in the platform.
• Using automated bots or software to place bets.
• Using the platform for money laundering or any other illegal financial activity.
• Making deposits using a third party's credit card or payment account.
• Engaging in abusive, threatening, or discriminatory behaviour towards other members or staff of the platform.
• Using xbajee's intellectual property or trademarks without authorisation.

If a member is found to be involved in any of the above prohibited activities, xbajee reserves the right to immediately cancel the account and forfeit the balance.

9 Dispute Resolution

If a dispute arises regarding a transaction, bet, or account matter, the member must first contact the xbajee customer service team. Detailed information for common questions and issues can be found on our Frequently Asked Questions (FAQ) page.

9.1 How to Submit a Complaint

• A formal complaint must be submitted within 30 days of the dispute arising.
• The complaint must include the relevant transaction ID, date, amount, and a detailed description of the issue.
• xbajee will generally provide an initial response to a complaint within 7 business days.

9.2 Final Decision

After reviewing all evidence, the decision issued by xbajee will be considered final. In disputes relating to game results, the game server log will be treated as the definitive evidence.

10 Limitation of Liability

xbajee will not be held liable for losses in the following circumstances:

• If a bet is not completed due to an internet disconnection or a problem with the member's device.
• If a transaction is affected by a delay or error on the part of a third-party payment provider.
• If loss occurs due to an unexpected technical failure, virus attack, or cyber attack.
• If a member shares their login credentials with a third party and loss results from this.
• If the service is disrupted due to a change in law or government directive.

xbajee's maximum liability for any single incident will be limited to the principal amount of the transaction involved.

11 Account Suspension and Closure

11.1 Closure by xbajee

xbajee may temporarily or permanently close an account for any of the following reasons:

• Breach of these Terms.
• Fraudulent or unlawful activity.
• Failure to complete identity verification.
• Extended period of inactivity.
• Direction from a regulatory authority.

11.2 Closure by Member

A member may request to close their account at any time. It is the member's responsibility to settle all pending bets and withdraw any withdrawable balance before making the request. Self-exclusion requests under the Responsible Gaming Policy may also be submitted in the same way.

12 Changes to Terms

xbajee reserves the right to change these terms and conditions at any time. Members will be notified of significant changes by email or through a notification on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.

Please read our Privacy Policy to understand how your personal information is collected and used. These terms and conditions and the Privacy Policy together form the complete legal framework governing your relationship with xbajee.